Clientbook Fortifies Leadership Team with Two Jewelry Industry Titans, Signaling a New Era of Growth and Innovation
In a decisive move that reverberates through the jewelry technology sector, Clientbook, the premier clienteling and Customer Relationship Management (CRM) software provider for jewelers, has announced the strategic appointment of two distinguished industry veterans to its executive suite. Brad Campbell and John Liebler, both luminaries with decades of high-impact experience, have been named Vice President of Business Development and Vice President of Operations, respectively. This power play by the Lehi, Utah-based company is a clear signal of its commitment to deepening its industry expertise and accelerating its mission to empower jewelers in a rapidly evolving retail landscape.
The hires are not merely additions to the leadership roster; they represent a profound investment in the very fabric of the jewelry industry. By bringing in leaders who have walked the floors of retail stores, navigated the complexities of wholesale networks, and pioneered digital strategies, Clientbook is embedding an unparalleled level of practical, real-world knowledge into its core. This move is set to supercharge the company’s growth, enhance its product offering, and provide its jeweler clients with an even more powerful arsenal to build lasting customer relationships and drive sales.
Brad Campbell: A Visionary Strategist to Forge Powerful Brand Alliances
Brad Campbell’s appointment as Vice President of Business Development is a masterstroke of strategic recruitment. With a career that uniquely bridges the worlds of wholesale brand management, retail operations, and technology, Campbell brings a holistic perspective that is exceptionally rare. In his new capacity, he is tasked with the critical mission of expanding Clientbook’s brand partnership program, a role for which his background seems tailor-made.
From the Retail Frontlines to C-Suite Leadership
Campbell’s journey provides him with a 360-degree view of the jewelry business. His experience is not academic; it’s forged in the crucible of daily retail and wholesale challenges. His tenure as the Chief Operating Officer (COO) at Harry Ritchie’s, a respected 16-store chain, is particularly noteworthy. It was here that Campbell didn’t just learn about Clientbook—he became one of its most powerful advocates.
As COO, he was directly responsible for operational excellence and growth. He identified the critical need for a modern clienteling solution to elevate the customer experience and empower sales associates. After a thorough evaluation, he chose and championed the rollout of the Clientbook platform across all 16 locations. This hands-on experience as a C-level client gives him an intimate understanding of the platform’s value proposition from the user’s perspective. He has seen firsthand the transformative impact it can have on sales, customer loyalty, and associate morale. This journey from a key client to a key executive is the ultimate testament to his belief in the product and its potential.
A Proven Track Record of Growth and Partnership
Before his COO role, Campbell honed his skills at the highest levels of the industry. As the Regional Sales Manager for the globally recognized bridal brand Gabriel & Co., he was instrumental in driving growth and managing key retail relationships. He understands the intricate dance between a major brand and its network of independent jewelers, making him the ideal architect for Clientbook’s brand partnership program. He knows what brands need to support their retail partners and what retailers need from their brand suppliers to succeed.
Furthermore, his time as Vice President of Sales for Sarine Technologies, a pioneer in diamond grading and imaging technology, placed him at the intersection of jewelry and cutting-edge tech. This role armed him with a deep appreciation for how technology can create transparency, add value, and enhance the sales process.
In his new role at Clientbook, Campbell will synthesize these diverse experiences. He will build a robust ecosystem of partnerships with leading jewelry designers, brands, and service providers. The vision is to create seamless integrations where a brand’s product data, marketing materials, and training can flow directly into the Clientbook platform, empowering a sales associate at a partner store to have the most up-to-date and compelling information at their fingertips. For jewelers, this means more effective sales presentations; for brands, it means better representation and sell-through at the point of sale.
John Liebler: The Architect of Operational Excellence and Retail Mastery
Joining Campbell is John Liebler, a veritable institution in jewelry retail, who takes the helm as Clientbook’s Vice President of Operations. With an illustrious career spanning over 35 years, Liebler has been at the forefront of retail operations for some of the most significant names in the business. His mandate at Clientbook is twofold: to ensure the company’s internal operations are a model of efficiency and to work directly with jeweler clients, helping them harness the full power of the platform to optimize their own businesses.
A Legacy Forged at the Pinnacle of Retail
Liebler’s extensive tenure as a Vice President at Signet Jewelers, the world’s largest retailer of diamond jewelry, provides him with a playbook on operational scale and precision that is second to none. At Signet, home to giants like Kay Jewelers, Zales, and Jared, he was immersed in a world of sophisticated logistics, inventory management, staff training, and performance metrics across thousands of stores. He understands what it takes to run a successful retail operation at every level, from a single storefront to a multinational corporation.
This deep well of knowledge is now a direct resource for Clientbook’s clients. Liebler’s role will involve translating his big-box expertise into actionable strategies for independent jewelers. He will be instrumental in developing best practices, training modules, and consulting frameworks that help retailers use Clientbook not just as a CRM, but as a central nervous system for their store’s client-facing activities.
A Modern Mindset for a Changing Industry
Liebler is far from a traditionalist. His more recent roles demonstrate a keen understanding of modern retail dynamics. As the Chief Retail Officer for the innovative e-tailer Clean Origin, he was on the front lines of the lab-grown diamond revolution and the direct-to-consumer business model. This experience makes him acutely aware of the digital pressures and opportunities facing traditional brick-and-mortar jewelers.
His work as a strategy consultant for Hannoush Jewelers further showcases his versatility, demonstrating his ability to apply his strategic insights to a prominent and respected family-owned chain. He understands that the needs of a multi-generational independent jeweler are different from those of a corporate giant or a digital startup.
As VP of Operations, Liebler will be the bridge between Clientbook’s technology and the jeweler’s success. He will spearhead initiatives to ensure the onboarding process is seamless, customer support is world-class, and that every feature within the platform is leveraged to its full potential by the client. He is, in essence, a strategic consultant for every jeweler using the Clientbook platform, dedicated to helping them achieve peak operational efficiency and profitability.
A Synergistic Vision for the Future of Jewelry Retail
The dual appointments of Campbell and Liebler are a powerful statement of intent. Together, they create a synergy that covers the entire spectrum of the jewelry business. Campbell, the growth-focused visionary, will build the external partnerships and brand alliances that enrich the Clientbook ecosystem. Liebler, the operational mastermind, will ensure that the internal engine runs flawlessly and that clients can perfectly execute their strategies using the platform.
This strategic fusion of talent promises a future where Clientbook is more than just software—it’s a complete business solution, supercharged by human expertise. For the independent jeweler, this means having access to C-suite-level thinking on brand strategy from Campbell and operational mastery from Liebler, all channeled through an intuitive and powerful technology platform. It’s a combination designed to level the playing field, enabling jewelers of all sizes to compete and thrive by building the one thing that truly matters: a genuine, lasting, and profitable relationship with every client.
